Privacy policy

Privacy Policy

Bright & Bio ("we", "us", "our") is committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from www.brightandbio.com.au.

1. What We Collect

We may collect the following information when you use our website or services:

  • Name
  • Shipping and billing addresses
  • Email address
  • Phone number
  • Payment details (processed securely via Shopify Payments, PayPal, or Stripe – we do not store your payment information)
  • Order history
  • Product reviews or feedback
  • IP address and device information (automatically collected)
  • Browsing and interaction data (via cookies and analytics tools)

2. How We Use Your Information

We collect and use your personal data to:

  • Process and fulfil your orders
  • Communicate with you about your order status, returns, or enquiries
  • Send marketing emails (only with your consent)
  • Collect product reviews and user-generated content
  • Improve our website, products, and customer service
  • Comply with legal obligations

    3. Email Marketing & Reviews via Yotpo

We use Yotpo, a trusted third-party platform, to manage our email marketing and request product reviews. If you opt in, you may receive:

  • Promotional emails about our products, offers, or skincare tips
  • Reminders to leave a review after purchase
  • Personalised product recommendations

4. Sharing Your Information

We do not sell your personal information. We only share your data with trusted third parties for essential business functions, including:

  • Shopify (our website hosting and e-commerce platform)
  • Payment processors (Shopify Payments, PayPal, Stripe)
  • Delivery providers (e.g. Australia Post, Sendle)
  • Yotpo (email marketing and reviews platform)

We may also disclose your information if required by law.

5. Data Security

We take reasonable precautions and follow industry best practices to protect your personal information from misuse, loss, unauthorised access, or disclosure.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at contact@brightandbio.com.au.

7. Cookies

Our site uses cookies and similar technologies to enhance your browsing experience, analyse traffic, and deliver personalised content. You can manage or disable cookies through your browser settings.

8. Third-Party Links

Our website may include links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Bright & Bio 
Email: contact@brightandbio.com.au
Address: 35 Murchison street, Carina, 4152, Queensland.